Covid-19 Frequently Asked Questions

What time are you open and do I need to book?
Monday – Saturday: 10am-4pm (last entry 3.45pm)
Sunday: 12pm-4pm (last entry 3.45pm)

There is no need to book to visit. For the safety or our visitors, staff and volunteers, we are limiting the number of people inside the Abbey and as such you may be asked to queue. If you or a member of your family has a temporary or permanent condition which makes queueing difficult please let a member of staff know and we will be happy to assist you.

How are you managing social distancing?
We are limiting the number of visitors inside the Abbey to ensure social distancing is possible, as such you may be asked to queue.* We have a specific area for queueing and have installed floor markers at a 2 metre distance to help visitors stay safe. We have a member of staff at our entrance who manages the flow of visitors into our welcome area to avoid overcrowding. Once inside the Abbey we have one-way systems in place. Staff and volunteers are inside the Abbey and will remind visitors of the importance of social distancing if required. Our welcome desk and shop tills have Perspex screens installed.

*If you or a member of your family has a temporary or permanent condition which makes queueing difficult please let a member of staff know and we will be happy to assist you.

Will everyone be asked to sanitise their hands before coming in?
Yes. All visitors, staff and volunteers must use the hand sanitiser provided as they enter the Abbey.

Are you supporting NHS Test and Trace?
Yes. One of our team will ask for your name and phone number when you get to our Welcome Desk. In line with NHS Test and Trace requirements, your details will be securely stored for 21 days and then safely destroyed. Your details will not be used for any reason other than to support NHS Test and Trace. Your details will only be shared with NHS Test and Trace if requested.

Will I have to wear a face covering?
Yes. In line with current government advice, you are required to wear a face covering inside the Abbey and our shop. We fully support visitors, staff and volunteers who are exempt from wearing a face covering, you will be asked to show your exemption card to a team member on entry. Children under the age of 11 are not required to wear a face covering.

How are you cleaning the Abbey?
The Abbey is thoroughly cleaned daily before opening and we clean all frequently-touched surfaces throughout the day. Where it is safe to do so, we leave doors open to avoid the need to touch them.

Do you have any toilets?
Not yet; our toilets are currently being built as part of our Footprint project. The nearest toilets are at Southgate Shopping Centre (next to Debenhams). They are open daily 10am4pm. Baby changing facilities and accessible toilets are also available here. The nearest Changing Places toilet is located at 12 Southgate Street, The Vaults, BA1 1AQ. Open daily 10am-4pm.

Will the Abbey shop be open?
Yes. The Abbey shop is open:
Monday – Saturday: 10am-4pm (last entry 3.45pm)
Sunday: 12pm-4pm (last entry 3.45pm)

Are you accepting cash for donations and shop purchases?
We strongly encourage you to make your donations by card, using contactless if you can. If this is not possible, we have a donation box in the welcome area where you can donate cash. To protect our staff and volunteers we will not physically receive cash from you, and we are not able to offer change. Purchases in the Abbey shop can only be made using card and we encourage you to use contactless if you can.

Can I still Gift Aid my donation?
Yes, provided you can make your donation by card we can process this on our till system without any contact.

Are you running tours?
No. Unfortunately it is not possible to run our Tower Tours or Behind the Scenes Tours in a safe way at the moment. We are continually reviewing this and will update our website when it is possible to safely reintroduce tours.

Can I book for a group to visit?
No, not yet. In line with current government guidance we will not be accepting group visits until further notice. We will keep this under review and will update our website when it is possible to safely accept group bookings again.

If you are interested in bringing a group to Bath Abbey in the future and would like us to contact you with more information when group visits are possible, please email us with the proposed month of your visit at [email protected]

Will the chapels be open?
Yes. The Birde and Gethsemane Chapels are open during Abbey opening hours. A member of staff or volunteer will manage the number of visitors in each chapel and, as a result, you may be asked to wait to enter. For the safety of our visitors, staff and volunteers you will be asked to follow the same procedures as all other visitors to the Abbey, including queueing for entry, using our hand sanitiser, providing contact details to support NHS Test and Trace, and following our one way system.

Can I still light a candle?
Yes, our candle stands will still be available inside the Abbey. For the safety of our visitors, staff and volunteers you will be asked to follow the same procedures as all other visitors to the Abbey, including queueing for entry, using our hand sanitiser, providing contact details to support NHS Test and Trace, and following our one way system.

Do you have any services?
At the moment we are providing daily and weekly worship online. We are currently considering how to safely restart worship in the Abbey and will keep our website up to date with any changes.

Is the Abbey Office open?
The Abbey Office is open Monday – Friday 10am – 1pm. To help keep our staff safe we ask, where possible, that you contact us by email, [email protected], or phone 01225 42246.